Step C3

Confirm Identity

Customer verifies they are the correct person using firm-known information

🔍 Identity Verification

Please confirm one piece of information we have on file

⚠️ Why This Step Matters

This prevents "email hijackers" from onboarding themselves. We need to verify you are the correct person beyond just email access. This is NOT security-through-SMS or email—it's a cross-check using firm-known data.

📱

Confirm Mobile Number

Please enter the last 4 digits of the mobile number we have on file for you.

🎂

Date of Birth

Alternative: Confirm your date of birth (DD/MM/YYYY)

📍

Postcode

Alternative: Confirm your postcode as shown in our records

📄

Document Reference

Alternative: Enter the verification code from the PDF letter we sent you

🛡️ Multiple Verification Options

Firm can choose from: Date of birth, last 4 digits of phone, postcode, matter reference, or one-time code from a PDF letter already shared.

🎯 Backend Validation

Your response is checked against firm-known data. This isn't sent via SMS or email—it's already in the firm's secure database.

⚡ One-Time Check

This verification happens only during initial onboarding. After passkey setup, your device becomes your identity proof.

🔐 Prevents Email Hijacking

Even if someone compromises your email, they cannot onboard without knowing firm-held information about you.